Case Studies

Real companies. Real results.

Six engagements across cannabis retail, public-safety technology, field services, economic development, and consumer goods. Every one built on the same idea: systems that let the business grow without the founder in every decision.

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Keyport's first dispensary doubled revenue in a year.

Premo Cannabis Company is a family-owned adult-use dispensary housed in a renovated historic bank, the first recreational cannabis retailer in Keyport, New Jersey. The team had ambition and foot traffic, but limited retail-operations infrastructure in a fiercely competitive, highly regulated market.

The Problem

Solid foot traffic, but no pricing strategy, merchandising structure, or retention systems to convert it into sustained revenue. They needed to move from open and busy to profitable and predictable, fast, before larger multi-state operators captured the region.

The Approach

Rebuilt pricing tiers, product mix, and category margins. Designed a loyalty and reactivation program. Tightened budtender workflows, inventory controls, and compliance routines. Implemented daily KPI tracking so leadership ran on numbers, not instinct.

The Result

Revenue doubled within the first year. Premo ranked a top-10 independent dispensary in New Jersey and among the top 10% of all cannabis retailers in the state, with repeatable systems for pricing, retention, and compliance.

When failure isn't an option, testing is the product.

911inform is an emergency notification and connected-building security platform. When a 911 call is placed inside a geofenced building, it instantly notifies dispatch, pinpoints the caller within meters, and gives responders control of doors, cameras, and intercoms. In life-safety technology, a single failure is unacceptable.

The Problem

The company needed a rigorous, repeatable product-testing methodology to validate reliability across diverse buildings and integrations, and a way to expand into new verticals without overextending delivery teams.

The Approach

Built structured testing protocols covering hardware, integrations, and real-world emergency scenarios. Established a repeatable QA workflow, mapped a phased scope-of-work expansion, and aligned reliability data with the sales pipeline.

The Result

A documented, repeatable testing process that made every deployment defensible. Expanded scope across education, healthcare, and government verticals. The company has since attracted institutional investment to scale.

The business lived in the owner's head. We wrote it down.

DK Services delivers professional landscaping and power washing with strong demand and quality work. But job quality, scheduling, pricing, and crew onboarding all ran on the founder's knowledge and instinct: the classic ceiling for a service business.

The Problem

No documented systems. Adding crews, keeping service consistent, or growing at all required the owner personally involved in every job.

The Approach

Documented end-to-end SOPs for estimating, scheduling, execution, quality checks, and customer communication. Standardized pricing and job costing. Built a crew onboarding framework and a phased growth strategy tied to operational readiness.

The Result

A complete SOP library that removed founder dependency from daily operations, consistent delivery and pricing discipline across crews, and a staged roadmap for adding capacity and pursuing recurring contracts.

Building the program that trains DC's next class of founders.

The Coalition (formerly CNHED) advances economic justice in Washington, DC through housing and small-business support. Its ELEVATE program delivers executive training to District entrepreneurs, developed with the George Washington University School of Business and connected to JPMorgan Chase's national Ascend initiative.

The Problem

Minority- and women-owned small businesses in DC needed structured executive education to move from survival mode to growth, and The Coalition needed a rigorous, credible program that could deliver at cohort scale.

The Approach

Helped shape the program structure and curriculum around strategy, operations, leadership, and procurement readiness. Supported the university partnership and designed a cohort model that builds peer networks beyond the classroom.

The Result

ELEVATE matured into a flagship, multi-cohort program: the only minority executive education program in DC backed by a university partner, with multiple graduating cohorts including one designed exclusively for women-owned businesses.

Two systems, one revenue lift: scheduling and ordering.

The Goods Supply Company is a retail dispensary where performance depends on two things: the right people scheduled at the right times, and the right inventory ordered in the right quantities. Both were working against revenue instead of for it.

The Problem

Scheduling was misaligned with demand: costly overstaffing in slow periods, lost sales during peaks. Ordering was reactive, causing stockouts on best-sellers and capital trapped in slow movers.

The Approach

Analyzed demand patterns and rebuilt scheduling to match labor to actual traffic. Implemented data-driven ordering with par levels and reorder logic tied to real sales velocity. Introduced simple dashboards for proactive weekly adjustments.

The Result

Reduced labor waste with better peak coverage, fewer stockouts, less dead inventory, and a combined efficiency gain that drove increased revenue and stronger operating margins.

A great product doesn't scale on its own. The right shelves do.

ChaCha Butter is a consumer-products brand with a strong product and a loyal early following. Its growth ceiling wasn't the product. It was distribution: getting onto the right shelves and into the right partnerships to reach customers at scale.

The Problem

Product-market traction, but limited access to retail buyers and no structured partnership pipeline. The brand was constrained to direct channels and couldn't expand at the pace its product quality warranted.

The Approach

Identified and connected the brand to retail vendors and buyers aligned with its positioning. Packaged the brand story for a buyer audience, structured strategic partnerships, and prioritized channels by fit and revenue potential.

The Result

New retail vendor relationships opening additional sales channels, strategic partnerships expanding reach and credibility, and a clearer, repeatable path to scaling distribution beyond direct-to-consumer.

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